Terms of Service

6.1 Fee Structure

• Subscription fees are charged monthly or annually as selected by you
• Usage-based fees may apply for premium features or API calls exceeding your plan limits
• Setup fees may apply for custom integrations or enterprise implementations
• All fees are stated in Thai Baht (THB).
• Fee changes require 60 days advance written notice to you as our existing subscriber

6.2 Payment Terms

• Subscription fees are payable in advance on the billing cycle commencement date
• Payment methods include credit card, bank transfer, and other approved methods
• Late payments may result in service suspension after 15 days grace period
• Overdue accounts may be charged interest at 1.5% per month or maximum rate allowed by law
• You are responsible for all applicable taxes, duties, and government fees

6.3 No-Refund Policy

We operate a strict no-refund policy, except in the following limited circumstances:

8.1 Company Intellectual Property

• Our Platform, including software, algorithms, and AI models, remains our property
• All trademarks, logos, and brand materials are owned by us
• Our Platform documentation, user interfaces, and technical architecture are proprietary
• You receive only a limited license to use our Platform during your subscription term
• No source code, proprietary algorithms, or technical specifications are transferred to you

8.2 User Intellectual Property

• You retain ownership of your original content, data, and pre-existing intellectual property
• You grant us a limited license to process your content for service delivery
• Your custom chatbot configurations and conversation flows remain your property
• Your business data, customer lists, and confidential information remain your property
• You are responsible for ensuring you have rights to any third-party content used

8.3 License Terms

• Your license to our Platform is non-exclusive, non-transferable, and revocable
• Your license terminates automatically upon subscription termination or breach of terms
• You may not sublicense, assign, or transfer your access rights to third parties
• Our license to your content is limited to service provision and terminates upon account closure
• Both parties' intellectual property rights survive termination of these Terms

9.1 Termination by User

• You may terminate your subscription at any time with 30 days written notice
• Termination takes effect at the end of your current billing period
• You remain liable for all charges incurred prior to termination
• No refunds are provided for unused subscription periods (subject to refund policy exceptions)
• You may export your data during a 30-day grace period following termination

9.2 Termination by Company

• We may terminate for material breach of these Terms with 30 days notice to cure
• Immediate termination is permitted for serious violations including illegal use or security threats
• We may terminate with 90 days notice for business reasons or service discontinuation
• You will receive written notice explaining termination reasons and effective date
• If terminated, you may appeal our decisions through the dispute resolution process

9.3 Effects of Termination

• Your access to our Platform ceases immediately upon termination effective date
• All outstanding invoices become immediately due and payable
• Your data is retained for 30 days to allow export, then permanently deleted
• Confidentiality obligations and intellectual property rights survive termination
• Both parties are released from future performance obligations except payment duties

10.1 Applicable Law

These Terms of Service are governed by and construed in accordance with the laws of the Kingdom of Thailand, including but not limited to the Civil and Commercial Code, the Personal Data Protection Act B.E. 2562 (2019), and the Computer Crime Act B.E. 2550 (2007) as amended.

10.2 Dispute Resolution Procedure

1. 1Negotiation: Parties must first attempt to resolve disputes through good faith negotiation for 30 days
2. 2Mediation: If negotiation fails, disputes shall be submitted to mediation by the Thailand Arbitration Institute
3. 3Arbitration: Unresolved disputes shall be finally settled by arbitration under Thai Arbitration Institute rules
4. 4Seat of Arbitration: All arbitration proceedings shall be conducted in Nonthaburi, Thailand
5. 5Language: Arbitration proceedings shall be conducted in Thai and English languages

10.3 Exceptions to Arbitration

• Intellectual property disputes may be brought before competent Thai courts
• Urgent injunctive relief may be sought from Thai courts pending arbitration
• Small claims not exceeding 50,000 THB may be brought before competent local courts
• Criminal matters must be reported to appropriate law enforcement authorities

11.1 Amendments

We may modify these Terms by providing 60 days advance notice to you. Your continued use of our Services after the effective date constitutes acceptance of the modified Terms. If you do not accept modifications, you may terminate your subscription without penalty.

11.2 Severability

If any provision of these Terms is found to be invalid or unenforceable by a court of competent jurisdiction, the remaining provisions shall remain in full force and effect. Invalid provisions shall be modified to the minimum extent necessary to make them enforceable.

11.3 Waiver

No waiver of any provision of these Terms shall be deemed or shall constitute a waiver of any other provision. No waiver shall be effective unless in writing and signed by the waiving party.

11.4 Assignment

You may not assign or transfer your rights or obligations under these Terms without our written consent. We may assign these Terms in connection with a merger, acquisition, or sale of assets with 30 days notice to you.

11.5 Entire Agreement

These Terms, together with the Privacy Policy and any applicable Service Level Agreements, constitute the entire agreement between the parties and supersede all prior negotiations, representations, or agreements relating to the subject matter.