Orca AI
Orca AI

Last Updated: October 25, 2025

Cookie Policy

TrueCode Co., Ltd.

This Cookie Policy explains how TrueCode Co., Ltd. ('we', 'us', or 'our') uses cookies and similar tracking technologies on our website and services in compliance with the Personal Data Protection Act B.E. 2562 (2019) ('PDPA').

1. Introduction and Scope

TrueCode Co., Ltd. is committed to protecting your privacy and ensuring transparency in our data processing activities. This Cookie Policy forms part of our comprehensive Privacy Policy and explains our use of cookies and similar technologies across our digital platforms. This policy applies to all users of our website, applications, and services, regardless of location, with specific compliance measures for users in Thailand under the PDPA.

Applicable Services:

  • AI Chat Bot platform and related services (orca.truecode-ai.in.th)

2. Definitions

For the purposes of this Cookie Policy, the following terms shall have the meanings set forth below:

Cookies

Small text files containing alphanumeric identifiers that are downloaded to your device when you visit our website, enabling recognition of your device on subsequent visits.

Personal Data

As defined under the PDPA, any information relating to an identified or identifiable natural person, including but not limited to device identifiers, IP addresses, and behavioral data.

Processing

Any operation performed on personal data, including collection, recording, organization, storage, adaptation, retrieval, consultation, use, disclosure, dissemination, or combination.

Data Controller

TrueCode Co., Ltd., as the entity that determines the purposes and means of processing personal data through cookies.

Consent

Freely given, specific, informed, and unambiguous indication of your wishes by which you signify agreement to the processing of your personal data.

3. What Are Cookies and Similar Technologies?

Cookies are small data files stored on your device that enable websites to remember information about your visit. We also use similar technologies including:

Local Storage

Browser-based storage mechanisms that retain data across browser sessions.

Session Storage

Temporary storage that persists only during your current browsing session.

4. Categories of Cookies We Use

4.1 Strictly Necessary Cookies [Required]

These cookies are essential for the operation of our website and services. They cannot be disabled as they are necessary for the provision of services you have requested.

Purposes:

  • User authentication and session management
  • Security features and fraud prevention
  • Load balancing and system performance
  • Cookie consent preference storage
  • Language and accessibility settings

4.2 Analytics and Performance Cookies [Consent Required]

These cookies collect information about how visitors use our website to help us improve our services.

Purposes:

  • Website usage analytics and performance monitoring
  • Understanding user behavior and preferences
  • Performance testing and optimization
  • Error tracking and system diagnostics

4.3 Marketing and Advertising Cookies [Consent Required]

These cookies are used to deliver relevant advertisements and measure marketing campaign effectiveness.

Purposes:

  • Targeted advertising and remarketing
  • Social media advertising optimization
  • Cross-platform campaign tracking
  • Marketing attribution and ROI measurement

7. Third-Party Services and Data Sharing

We work with carefully selected third-party service providers who may process personal data collected through cookies. All such arrangements are governed by data processing agreements that ensure PDPA compliance.

8. Data Retention and Deletion

We retain personal data collected through cookies only for as long as necessary to fulfill the purposes for which it was collected, subject to legal, regulatory, and business requirements:

Retention Schedule:

CategoryPeriodRationale
Essential CookiesDuration of session or up to 12 months for persistent authenticationTechnical necessity for service provision
Functional CookiesUp to 12 months or until consent withdrawalUser experience optimization and preference retention
Analytics CookiesUp to 12 months or until consent withdrawalStatistical analysis and service improvement
Marketing CookiesUp to 12 months or until consent withdrawalMarketing campaign effectiveness and audience development

Deletion Procedures:

  • Automated deletion upon expiry of retention periods
  • Manual deletion upon user request or consent withdrawal

9. Security Measures

We implement comprehensive technical and organizational measures to protect personal data processed through cookies:

Technical Measures:

  • Encryption of data in transit and at rest
  • Secure cookie attributes (HttpOnly, Secure, SameSite)
  • Regular security assessments and vulnerability testing
  • Access controls and authentication mechanisms
  • Data loss prevention (DLP) systems

Organizational Measures:

  • Staff training on data protection and privacy
  • Regular privacy impact assessments
  • Incident response and breach notification procedures
  • Third-party due diligence and monitoring

10. Policy Updates and Notification

We may update this Cookie Policy from time to time to reflect changes in our practices, legal requirements, or business operations. We will:

Update Process:

  • Post the updated policy on our website with a new effective date
  • Notify users of material changes through prominent website notices
  • Send email notifications to registered users for significant changes
  • Maintain an archive of previous policy versions for transparency
  • Re-obtain consent where required by law for material changes

Important Notice: We encourage you to review this Cookie Policy periodically. Your continued use of our services after changes become effective constitutes acceptance of the updated policy, except where additional consent is required by law.

11. Compliance and Legal Framework

This Cookie Policy is designed to ensure compliance with applicable privacy laws and regulations, including but not limited to:

Applicable Laws & Regulations:

  • Personal Data Protection Act B.E. 2562 (2019) of Thailand

12. Contact Information

For questions, concerns, or requests related to this Cookie Policy please contact:

Contact Us

Email: truecodecompany@gmail.com

Phone: (+66) 88-924-7944

Address: Casa Condo @MRT Sam Yaek Bang Yai Room No. 99/486, 25th Floor Nonthaburi 11140, Thailand